Refund & Return Policy

Effective Date: 7/16/2023

Thank you for choosing Sempurna Fitness. This Refund Policy outlines our guidelines for refunds and cancellations regarding products or services purchased through the Sempurna Fitness website (the “Service”).

1. Membership and Subscription Fees a. Membership or subscription fees paid to Sempurna Fitness are non-refundable unless otherwise stated in specific terms or agreements. b. If you cancel your membership or subscription, you will not be refunded for any unused portion of the membership or subscription period.
2. Products and Services a. Physical Products: We strive to ensure that all physical products sold through the Service are in good condition and meet your expectations. If you receive a defective or damaged product, please contact us within [number of days] days of receipt, and we will arrange for a replacement or refund. b. Digital Products: We do not typically offer refunds for digital products, such as downloadable guides, e-books, or online courses, unless otherwise stated in specific terms or agreements. However, if you encounter technical issues that prevent you from accessing or using the digital product, please contact us, and we will make reasonable efforts to resolve the issue. c. Services: Refunds for services rendered, such as personal training sessions or fitness classes, are subject to the terms and conditions agreed upon at the time of purchase. Please refer to the specific service agreement or contract for refund policies and cancellation terms.
3. Refund Process a. To request a refund, please contact us at [contact email] with your purchase details and a description of the reason for the refund. b. We will review your refund request and notify you of the decision as soon as possible. If your refund request is approved, we will initiate the refund using the original payment method within [number of days]. c. Please note that it may take additional time for the refund to be processed and for the funds to appear in your account, depending on your bank or payment processor.
4. Exceptions a. The following situations may be exempt from our refund policy and may be subject to different terms and conditions: i. Promotional or discounted purchases explicitly stated as non-refundable; ii. Third-party products or services sold through the Service, which may have their own refund policies.
5. Changes to the Refund Policy a. We reserve the right to modify or update this Refund Policy at any time, effective upon posting the revised version on the Service. b. It is your responsibility to review this Refund Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated Refund Policy.
6. Contact Us If you have any questions or concerns about this Refund Policy, please contact us at contact@sempurnafitness.com

By using the Sempurna Fitness website and making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.